Mountfield in Norfolk
Millcroft, Norwich NR3 3LS
Mountfield is a private home operated by Norse Care for self-funders. Our recently fully refurbished residential care home is in the suburbs of North Norwich, located in New Catton. In close reach of Old Catton, Hellesdon and Sprowston. The home provides short-term and full-time care and support, specialising in care and support for people living with dementia.
Mountfield care home
We pride ourselves on providing person-centred dementia care, treating each person as an individual. Residents have their own furnished room, mostly with large en-suite facilities. Other facilities include welcoming communal areas with large screen TV’s and sofas, quiet rooms and a hairdressing salon. We also provide a varied programme of activities and events, helping our residents to be as involved as they wish. We are proud to be part of the local North Norwich community, and welcome visitors to the home.
Mountfield is proud to have received a GOOD result on our PAMMS audit that was conducted in June 2024.
Meet our registered manager
Bethany Tooke is the registered manager at Mountfield, leading the team that supports up to 46 residents and their families. Bethany oversees residential care, short-term care and day care from the home on Millcroft, Norwich working alongside the wider Norse Care team in Norfolk.
Key features
Care & support
- Residential care
- Dementia care
- Specialist secure dementia care unit
- End of life care
- Respite care
Local area & connections
- Close to Waterloo Park, Sewell Park, Mousehold Heath and Catton Park
- Within easy reach of Norwich city centre
- Lawson Road GP surgery around 0.4 miles away
- On a local bus route with a rail station nearby
Dining
- Two dining rooms
- Meals provided onsite
- Special dietary requirements catered for
Spaces & environment
- Three main lounges and six smaller seating areas
- Three outdoor spaces
- Wheelchair accessible with lift and level access
Rooms & facilities
- 46 bedrooms
- 44 ensuite rooms
- Bedroom furnishings include a wardrobe, chest of drawers and over-bed table
Visiting & parking
- Protected mealtimes apply
- Visitor parking available onsite
Activities & wellbeing
- Day trips available
- Onsite activities programme
- Onsite amenities available
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Our care services
These are the care services we provide at Mountfield care home in Norwich
Residential care
Dementia care
Respite / Short-term care
Mountfield FAQs
What is Mountfield like?
Mountfield is a friendly care home in New Catton, North Norwich, offering residential care in a comfortable and homely setting. The home has recently been refurbished, with plenty of spaces where residents can sit and chat, relax together or have some quiet time when they want it. Mountfield specialises in supporting people living with dementia and takes a person-centred approach, getting to know each resident as an individual.
What care do you provide?
We provide residential care, dementia care, respite care and end-of-life care. We take time to understand each person’s needs, routines and preferences so that support feels familiar and works for them. Whether someone is staying with us for a short time or living at Mountfield long term, our team provides the care and support they need.
Do you support people living with dementia?
Yes. We support people living with dementia and take the time to get to know each person. We learn their routines, what they enjoy and what makes them feel comfortable. Our team supports them while helping them carry on with everyday life and do the things they enjoy.
Can I come to Mountfield for a short stay?
Yes, you can. We offer respite care for short stays if someone needs a bit of extra support, is recovering from an illness, or a family carer needs some time off. It’s also a good way to get a feel for Mountfield and see what you think before deciding on a longer stay.
What are the rooms and facilities like?
Mountfield has 46 bedrooms, with 44 offering en-suite facilities. Rooms are furnished with essentials including a wardrobe, chest of drawers and over-bed table, and residents are welcome to bring personal belongings to help make their room feel like home. There are three main lounges and several smaller seating areas around the home, giving people plenty of places to relax. The home also has three gardens and outdoor spaces, including lifts, ramps and handrails to make getting around easier.
What are the meals like at Mountfield?
Meals are freshly prepared at Mountfield and served in the home’s two dining rooms. Residents can enjoy a choice of meals and we can cater for different dietary needs, including modified diets where needed. We also take people’s likes and dislikes into account, so mealtimes are as enjoyable and comfortable as possible.
Can family and friends visit Mountfield?
Family and friends are always welcome to visit. We offer flexible visiting, with protected mealtimes so residents can enjoy meals comfortably. There is also parking available on site to make visiting easier.
What do residents do during the day?
There are regular activities and entertainment at Mountfield, along with day trips and opportunities to spend time in the gardens or around the home. Residents can join in as much or as little as they like, depending on what suits them. There is also a hairdressing salon on-site.
Is Mountfield close to Norwich and local amenities?
Yes. Mountfield is in New Catton, close to Old Catton, Hellesdon, Sprowston and Norwich city centre. Parks including Waterloo Park, Sewell Park, Mousehold Heath and Catton Park are all nearby, and there are local bus and rail connections. The home is well placed for residents to stay connected with familiar places and the local community.
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