Posted 6th December 2019

Munhaven receives Outstanding CQC rating from inspectors

For the second time in a week, we are celebrating an outstanding CQC inspection report. Residents, families and staff at Munhaven on Munhaven Close in Mundesley are delighted after inspectors from the Care Quality Commission gave the care home an outstanding rating in a recent visit.

Inspectors visited in June 2019 when they spoke to residents, relatives of residents and staff. Within the 5 key elements of the inspection report, Munhaven was rated at outstanding in 4 areas – being receiving praise for the effectiveness, caring, responsive and well-led aspects of the report, and good for the safe element of the report.

The glowing report highlights how staff delivered “extremely sensitive and compassionate care” and how staff developed “open and trusting relationships with people and their relatives, maximising the benefit of the care provided.”

Registered Manager Alison Roberts was identified as demonstrating “exceptional leadership” with the staff “embracing a culture of placing people at the heart of everything at the home.” Engagement with the local community and other stakeholders involved in care provision was extremely good.

Food at the home was recognised for its quality and for the way that dietary needs were personalised, with high quality, homemade food. Chef Debbie Wright, from Norse Catering, who won a national Our Care Catering award in 2018, was singled out in the CQC report for the way she was able to cater for different dietary conditions.

Munhaven is no stranger to awards. In 2017 and 2019 it was recognised as one of the Top 20 homes in East Anglia in the annual awards, based on recommendations from residents, relatives and friends. The 23 reviews of the home averaged 9.9/10. The home also won the Community Engagement award at NorseCare’s annual awards event in October 2018 and was a finalist in the 2016 National Dementia Care Awards in the Best Dementia Care home category.

Alison Roberts, our manager at Munhaven explained: “I’m very lucky, I have a great job, supported by a wonderful team who feel valued and supported in their roles. We are all motivated to achieve the best possible outcomes and quality of life for the people who use Munhaven. I’m so proud of everyone who has made this recognition possible.”

Munhaven joins only 9 other care homes in Norfolk, including NorseCare’s Westfields care home in Swaffham, and is part of just 3% of care homes in the country to receive an outstanding rating. The other 17 of NorseCare’s care homes are rated as good by the Care Quality Commission.

Residents, families, friends and members of the local community will celebrate the award of the Outstanding rating at Munhaven with a garden party at the end of August.

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