Posted 24th October 2023

All Hallows, a care home run by Norse Care, is facing closure due to a lack of demand for residential care.

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Norse Care has today announced the closure of All Hallows residential care home, which provides care for up to 48 residents but currently only has nine residents in place. The demand for the type of care All Hallows can cater to remains low.


The home has experienced many challenges in the last five years. One of the challenges All Hallows has seen is an increase in complex care needs. The infrastructure of the building is not designed to cater to residents’ increasing care needs. The building is no longer fit for purpose and limits Norse Care’s ability to deliver high-quality care within this establishment.


All Hallows would require substantial investment to offer the quality of care residents deserve and allow staff to deliver the duty of care we believe and strive to provide to all our residents across all our care homes, and currently is facing a loss of 1.2m annually.


Alison Holmes, Business Development Director for Norse Care, said: “This decision has not been taken lightly. We recognise the changing care needs of the country, including the growing demand for more complex care and dementia care, and we want to best meet these evolving needs by focusing and investing where we can have the most significant impact.


“We have spoken with current residents, relatives, directly affected staff, and other local stakeholders.


“We will work to understand our residents’ priorities and preferences and will assist them and their families to identify and secure an alternative, appropriate care placement. Some of our care homes have vacancies, and residents will be offered a place in one of these in the first instance.”


The home will officially close on the 31 January. Norse Care will support residents and families in finding the best relocation options and ensure that all involved feel fully supported.


A formal consultation is being held with staff and their representatives. Norse Care will support those pursuing new opportunities, aiming to redeploy existing employees to other Norse Care homes across Norfolk.