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Visitor guidance – 28 October 2020

As you will know, across Norfolk and Suffolk we are experiencing an increasing rate of Covid-19 infections which is expected to continue throughout the winter. NorseCare can assure you that we have plans in place to respond to any challenges relating to Covid-19 and that the safety and wellbeing of residents, tenants, staff and visitors remains our priority.

We would like to remind you about the safe visiting measures we have in place in our care homes and housing with care schemes and to thank you for your ongoing cooperation.

We would also like to inform you about some updated visiting safety measures care providers have been advised to put in place over the coming months.

The first of these concerns when it might be necessary to temporarily stop face to face visits in any of our homes or in housing with care schemes.

This would be if or when there is a local, high risk outbreak, or there is an increase in the local Covid-19 infection rate in the nearby community.

As soon as the R-rate in that local area drops, and it is deemed safe to do so, visits would be allowed to start up again in the homes and schemes in that local area.

As before, whenever a home or housing with care scheme has a positive case of Covid-19 among its staff, residents or tenants, it will temporarily close to visiting.

If it is necessary to temporarily limit visits in any of our care settings, we will inform relatives and friends as soon as possible and inform them when the restrictions are lifted.

Our care settings will continue to consider essential visits for exceptional situations on a case by case basis, including on compassionate grounds.

For those people who are unable to visit face to face at any time, our staff will continue to do everything they can to help you all to keep in touch with each other on the phone or through online video calls.

If you would like to find out more about any of this, please contact the care home or scheme directly and our staff will be more than happy to discuss it and offer the best advice to keep you safe and well protected.

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