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Welcome to the team!

We know that starting at a new place of work can be overwhelming. There is a lot to take in and so much to remember. We want to help make your transition into Norse Care a positive one. This page has helpful information to aid you in your first few weeks. From benefits to FAQs, we have got you covered.

 

Be a part of the Norse Care community

Engage App

Our Engage app is a great way to communicate with colleagues across the business. It is our social platform, allowing you to talk to people across the company. You should have downloaded this before joining, but if you haven’t, find out how to access it here.

On Engage, we have a vibrant Norse Care community, a hub for staying updated and connected with your team. Joining this community is a great way to enhance your professional network and stay in the loop with what’s happening in our company.

 

EDI&B (Equality, Diversity, Inclusion and Belonging)

The Equality, Diversity, Inclusion and Belonging (EDIB) Committee promotes an inclusive culture that actively values our individuality and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance how we work.

This dedicated group actively shapes our EDIB strategy and strives to create a more inclusive workplace culture. If you would like to join the EDI&B committee, email edib@norsegroup.co.uk.

Our Voice Forum

Our Voice forums allow all our employees to have a say and allow for two-way communication across the business. We have employee representatives across our care homes who attend the Our Voice forum on behalf of their colleagues. Our representatives provide feedback and suggestions on improving our employee experience, discuss critical issues, and receive important updates about the business. If you are interested in being an employee representative, email  ourvoice@norsegroup.co.uk.

Benefits for you

Employee Assistance Programme (EAP) - Health Assured

As the UK and Ireland’s largest independent EAP, Health Assured offer specialist support and effective management techniques for whatever challenges you face.

What is available to you?

  • A 24/7, 365-day helpline, with calls answered by experienced in-house counsellors, legal and financial specialists. Call 0800 028 0199 for support.

  • If you have a smartphone, you can download Health Assured’s ‘Wisdom’ app which features mini health checks, personal metrics and other wellbeing content to help you track your wellness and enhance your physical and mental health. Scan the QR code to download and use organisation code: MHA002559.
  • You can also access the same helpful resources via the Health Assured online portal (wisdom.healthassured.org). Use this code MHA002559 to access.
Wherry Dragon - Credit Union

Wherry Dragon is a successful Credit Union that offers a safe, friendly, and ethical alternative to banks. All Norse Group staff are eligible to join.

 

With Wherry Dragon, you can save or borrow money, so there is something for everyone. Loans are available for new starters or longer-serving staff. Loans are available to members after saving for a minimum of 12 weeks, enabling you to borrow up to 4 times the amount you’ve saved! At the end of each financial year (October to September), you’ll receive a dividend payment based on your average saving balance. For more details, feel free to call 01603 989675 or visit www.wherrydragon.org.uk.

Cycle to Work Scheme

This scheme allows employers to loan employees’ cycles and cyclists’ safety equipment as a tax-free benefit, up to the value of £2000. You can find details for the scheme visiting their website. If this is something you’d like further information about, please get in touch with HR via the Knowledge Hub. 

IPRS Health

IPRS is here to provide you with the necessary support for various Musculoskeletal Injuries. These can include sciatica, ligament damage, back pain, and injuries from overuse. If you believe physiotherapy could benefit you, please discuss this with your manager. Your well-being is our priority.

*Please note, in some cases, this is a taxable benefit.

Blue Light Card

All Norse Care employees qualify to receive a Blue Light card. For just £4.99, members of the Blue Light community can register for two years’ access to more than 15,000 discounts from large national retailers to local businesses. You can sign up for your Blue Light card by visiting their website directly.

FAQs 

When will I be paid?

Your salary is paid every 4 weeks upon receipt of a completed timesheet authorised by your manager. If you have any questions about your pay speak to your Business Administrator.

Your salary is paid every 4 weeks upon receipt of a completed timesheet authorised by your manager. If you have any questions about your pay speak to your Business Administrator.

How can I access my payslips?

On joining Norse Care you will be emailed log in details so that you can access your payslip. If you have any questions, please email AskHR@norsegroup.co.uk.  Please note it is your responsibility to check you are fully satisfied with all elements of your pay each pay period.

Who is my pension provider?

Depending on your circumstances you may or may not be automatically enrolled into NEST. If you are not automatically enrolled you may still be able to join NEST. You can opt out of NEST. Before you can opt out you will need your NEST ID which will be in the letter NEST sends you. More information can be found on the NEST website www.nestpensions.org.uk or by calling 03000200393.

Attending training and completing e-learning

Employees are entitled to claim back any time spent on attending/completing training outside of work hours.  You should keep a log of all training completed so this can be signed off by your line managers and recorded as training hours on your timesheet.

What is my probationary period?

During your probationary period, which lasts for six months, you and Norse Care will have the opportunity to see if the role fits you. We will provide regular meetings and mentoring, and relevant training will be provided. At the end of the six months, you will have a final review with your manager to evaluate your probation.

Who should I notify if I can’t attend work?

Please notify your workplace as soon as reasonably possible of any absence. If your sickness or circumstance continues, please keep your manager updated, and they will support you in returning to work.

How do I book annual leave?

Please see our annual leave policy. You must ensure you book and plan all your leave and if necessary, talk to the Business Administrator in your establishment who will be able to support you in booking annual leave.

 

What should I do if I have a medical/dental appointment to attend?

Please inform your manager of any medical or dental appointments. We take a flexible approach to ensuring you can attend appointments. We ask that you try to book them outside of work hours in the first instance if you can.

Please inform your manager of any medical or dental appointments. We take a flexible approach to ensuring you can attend appointments. We ask that you try to book them outside of work hours in the first instance if you can.

United in Purpose