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Westfields receives Outstanding rating from CQC inspectors

We are delighted to announce that Westfields care home in Swaffham, West Norfolk is celebrating after inspectors from the Care Quality Commission gave the home an outstanding rating in a recent visit.

The home on Westfields Road in Swaffham provides care and support to up to 46 people. Inspectors visited in December 2018 when they spoke to residents, staff and relatives of residents.

The findings of the report highlighted how “People at Westfields received an outstanding, effective and caring service…” and that “People were treated with exceptional kindness and compassion” in a “vibrant, happy and thriving” environment.

Within the key elements of the inspection report, Westfields was praised for the effectiveness of its care with feedback describing it as exceptional and distinctive. The culture of the service was praised for its caring, compassionate, respectful and empowering nature, reflecting NorseCare’s core values of Compassion, Aspiration, Respect and Empowerment.

Westfields has been shortlisted as finalist in the Norfolk Care Awards 2019 in the Dignity and respect category – reflecting the way that privacy and dignity is embedded into the practice of the team, treating everyone with the utmost respect.

Jo Bolton, NorseCare’s manager at Westfields explained: “We have a unique staff team who have a natural warmth to share with the people who live with us. We treat everyone as an individual – we’re all different but we try to do something for everyone, making sure we have as much fun as we can along the way.”

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team was really impressed by the level of care and support offered to people at Westfields. We found that people were treated with exceptional kindness and compassion and feedback about the service was very positive. Staff worked innovatively to promote people’s health and ensure excellent outcomes for their physical and mental wellbeing.

“The atmosphere at the home was vibrant, happy and thriving and our inspectors found there was a focus on fun. There was a mutually respectful culture, which recognised and valued the contribution made by both the people living in the service and those working there. The management team welcomed the involvement of people using the service and staff at every opportunity.

“There was a strong recognition that people were individuals and the care and support provided ensured that their needs were met and resulted in positive and improved outcomes for people. People’s views were sought and staff acted upon those views to provide a high-quality service with a strong emphasis on continual improvement.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Westfields is only the third residential care home in Norfolk to receive an outstanding rating from the Care Quality Commission, joining the top 3% of care homes in the country. All of NorseCare’s care homes and the care and support provided in housing with care schemes is rated as good or better.

You can read the report here: https://www.cqc.org.uk/sites/default/files/new_reports/INS2-5964836701.pdf

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